Frequently Asked Questions

Payments

ADYEN offers customized payment methods depending on your country. See your current payment options in the checkout.

Exchanges

Yes of course. Return the product that you’ve ordered and then place a new order for your desired product.

Yes of course. Return the product that you’ve ordered and then place a new order on your desired product.

No, unfortunately. We can't make any changes once your order is registered in our system.

Of course you can have the new product to the same discounted price. Get back to us at [email protected] with your order number, and we will help you there.

Delivery

In Sweden, the delivery is 1 to 3 business days. Outside of Sweden the standard delivery time it is 4 to 6 business days.

▶︎ Due to high pressure during Black Week we have longer delivery times. We expect two additional working days on top of our normal delivery times for you to receive your order.

Yes we offer free shipping for orders above:

499 SEK
150 EURO
150 GBP
1500 NOK
1150 DKK
200 USD

We charge shipping cost for orders below the above stated value.

Standard shipping cost
Sweden: 49 SEK
Europe (within EU): 6.9 EURO
UK: 6.9 GBP
Norway: 69 NOK
Denmark: 59 DKK
USA: 10 USD
The rest of the world: 10 USD

Yes we do!

Products

No, unfortunately it's not possible to reserve products on our site. Even if you put a product in your cart, it does not mean that it is automatically reserved for you.

In general, our products are true to size. Check out our size guide here or contact our customer service team for further help.

You can sign up on our waitlist. Then you will receive an email when the product is back in stock. You will be taken to the waitlist automatically when you try to add an out-of-stock product to your shopping cart.

You can find detailed information on how to measure in the product descriptions for our belts. If you're still not sure about the size feel free to contact our customer service team.

We recommend you to wash all clothes at 30° C. Follow the washing instructions in the individual garments.

All our breeches come in both half seat grip and full seat grip. It’s a matter of taste what kind of grip you prefer. Normally dressage riders choose full seat grip and showjumping riders go for breeches with half seat grip.

Furthermore, our models LUNA, LEXI and ZIA are available without any grip at all.

Do you want to know more about different grips? Read our article about Full seat & half seat breeches!

Today, we have five different models of breeches.
Women’s breeches: FUNCTION, PERFORMANCE and COMPRESSION.
Men’s breeches: CARGO and SPORT.

Read more about our breeches for women here and for men here!

Discount Codes

You can enter your discount code in the checkout.

Unfortunately this is not possible.

Faulty Items

We always try to solve complaints the easiest way possible. Contact us via email with your order number and pictures of the faulty product.

The problem you’re experiencing with your product must be due to a manufacturing fault. Damage caused by normal wear and tear cannot be addressed through our complaints system.

Returns

You can find more information about how to return your purchase here.

Normally our return process takes about a week from the day we receive your return.

The refund is always made to the same payment method that you used for your order.

Collaboration

You are more than welcome to send us an application regarding collaborations/sponsorship. You can read more about how you apply here.