Shopping from the U.S.

• Do You Ship to the USA?

  Yes, we offer shipping to the USA. Please note that due to recent regulatory changes, there is no longer a de minimis threshold. This means that all orders may be subject to customs duties and import taxes, regardless of the order value. We ship orders Delivered at Place (DAP), meaning the customer is responsible for paying any applicable duties and taxes upon delivery.

• How Long Does Shipping to the USA Take?

  Shipping times vary depending on the shipping method selected at checkout. Standard delivery typically takes 7–10 business days, while express shipping usually takes 5–6 business days. Due to recent changes in U.S. customs regulations, additional delays may occur during customs processing. We appreciate your patience and recommend allowing a little extra time for your order to arrive.

• Can I Return My Order from the USA?

  Yes, we accept returns from the USA. Please visit our return portal to initiate a return or exchange and receive return shipping instructions.
  
  Note that shipping costs for claims and exchanges are waived, while the cost for returns is $15 USD

• Delivery to the USA – Duties and Taxes (DAP)

  For all orders shipped to the USA, we use Delivered at Place (DAP) shipping. This means that customs duties and import taxes are not included in the price you pay at checkout. You will be responsible for paying any applicable fees when your order arrives in the USA. The shipping carrier will usually contact you with instructions on how to pay these charges before delivery.
  

• What Should I Do If My Order Is Delayed in Customs?

  If your order is held in customs, the shipping carrier will typically contact you for any necessary information or payment. If you need assistance, please reach out to our support team via the contact form, and we will help resolve any issues as quickly as possible.

• Changes to the U.S. De Minimis Threshold

  As of May 2^nd, 2025 the United States has removed the de minimis threshold of $800 USD. This means all imports may now be subject to duties and taxes. We do our best to stay updated on regulatory changes and adjust our shipping policies accordingly. If you have any questions about customs or duties for your order, please contact us.

• Signature Requirement for Deliveries

  For security reasons, all our shipments require a signature upon delivery. This means that packages cannot be left with a neighbor or delivered without someone present at the delivery address.

  To ensure a smooth delivery, please plan ahead by contacting UPS to arrange a delivery time that suits you, or select a delivery time slot when you know you’ll be home and ready to receive your package.