Shopping from the U.S.

• Do You Ship to the USA?

  Yes, we offer shipping to the USA. All orders are shipped using Delivered Duty Paid (DDP), which means all import duties and taxes are included in the price at checkout. There are no additional costs upon delivery.

• How Long Does Shipping to the USA Take?

  Shipping times vary depending on the shipping method selected at checkout. Standard delivery typically takes 4-7 business days, while express shipping can be faster 2-4 days. Please note that delays may occur due to customs processing.

• Can I Return My Order from the USA?

  Yes, we accept returns from the USA. Please visit our return portal to initiate a return or exchange and receive return shipping instructions.
  
  Note that shipping costs for claims and exchanges are waived, while the cost for returns is $15 USD

• Delivery to the USA – Duties and Taxes Included (DDP)

  For orders shipped to the USA, we use Delivered Duty Paid (DDP) shipping. This means that all customs duties and import taxes are included in the total price you see at checkout. You won’t have to pay any additional fees upon delivery—what you pay at checkout is the final cost.

• What Should I Do If My Order Is Delayed in Customs?

  If your order is held in customs, the shipping carrier will typically contact you for any necessary information. If you need assistance, please reach out to our support team via the contact form, and we will help resolve any issues as quickly as possible.

• Signature Requirement for Deliveries

  For security reasons, all our shipments require a signature upon delivery. This means that packages cannot be left with a neighbor or delivered without someone present at the delivery address.

  To ensure a smooth delivery, please plan ahead by contacting UPS to arrange a delivery time that suits you, or select a delivery time slot when you know you’ll be home and ready to receive your package.