Terms and Conditions
For clarity, we will mention the customer as “you”, Maya Delorez AB as “we” and www.mayadelorez.com as the “website” in the following text.
These terms are written as a security for you as a customer and are recommended to know before you make your purchase on the website. Completed purchases on the website link you to these terms and conditions.
Maya Delorez cannot be held responsible for external circumstances over which we have no control. We comply with Swedish law “Distance and the Home Sales Act” (2005:59).
Terms and conditions
All prices on the website are in SEK, EUR, GBP, DKK, NOK, CHF or USD depending on which currency you choose.
All prices set out on the Website include VAT in accordance with applicable legislation. If an order is placed from a country within the EU local VAT is included in the price. If an order is placed from a country outside of the EU, the prices are excluding VAT.
Duties & taxes for countries outside of EU
Orders shipped to countries outside of the EU may be subject to local VAT, import duties and/or taxes, which are levied once your package reaches your delivery address. The VAT will be based on your total order value, regardless of your order being subject to a campaign. It should be noted that Maya Delorez AB has no control over these charges and, since these charges are different in different countries, Maya Delorez AB cannot predict the amount. Please contact your local customs and/or tax office for more information about these charges.
When you place an order with us from outside of the EU, you are agreeing to pay the tax and duty charges that are specific to your country. It is the customers responsibility to pay for tax and duty charges. Before delivery, customs/your courier will contact you to pay these charges. You will not receive your order without paying. An order can not be cancelled or returned unless these charges have been cleared. Delay or refusal when paying for these charges, will result in your shipment being destroyed and you will not be entitled to a refund.
We have no minimum order value or requirement on the minimum number of products when ordering. This allows you as a customer to choose freely from our range. We reserve the right to make any price adjustments, changes in inventory, and to correct obvious typographical errors that can be found on the website. We believe and hope that this is something you understand as a customer.
United Kingdom: Please note, there will be no additional costs for you, the customer, since we are using DDP, Delivered Duty Paid. Which means that Maya Delorez are responsible for all risks and fees until the goods are delivered, we also take responsibility for the import clearance. The price you see at checkout is the price you pay. No hidden fees or taxes.
USA: Due to current US customs regulations, duties will be added on orders exceeding 800 USD/order/24 hours when shipping from Sweden to the USA. You may place one order up to the amount of 800 USD per day. Please bear in mind that the duties may vary on different products and that the rates are fluctuating.
We offer Adyen as a worldwide payment method.
Are you under 18 years old? If so, we require you to obtain an adult’s approval before you can make a purchase.
For special orders or agreements where direct invoicing from Maya Delorez AB takes place and payment is not received before the due date, a late interest rate is charged with reference interest +9.00%, and a reminder fee.
Delivery and shipping
We use DHL, UPS and Postnord as shipping partners.
Free shipping for orders above stated amounts below:
- 499 SEK
- 150 EUR
- 150 GBP
- 1500 NOK
- 1150 DKK
- 200 USD
- 160 CHF
Standard shipping cost for orders below the above stated value.
Standard shipping cost:
- Sweden: 49 SEK
- Europe (within EU): 7 EUR
- Germany: 4,99 EUR
- Switzerland: 9 CHF
- Lichtenstein: 9 CHF
- UK: 7 GBP
- Norway: 70 NOK
- Denmark: 60 DKK
- USA: 10 USD
- Russia: 7 EUR
- The rest of the world: 10 USD
We also offer express shipping to almost all countries except Sweden and Russia.
Express shipping costs:
- Europe (within EU): 12 EUR
- Germany: 12 EUR
- Switzerland: 14 CHF
- Lichtenstein: 14 CHF
- UK: 12 GBP
- Norway: 120 NOK
- Denmark: 95 DKK
- USA: 15 USD
- The rest of the world: 15 USD
When you place your order, the current shipping price appears after you select your country. Maya Delorez is not responsible for any delays when shipping outside Sweden.
For notifications relating to your package, we will use the mobile phone number and email address that you entered when purchasing. Maya Delorez cannot be held responsible for errors you make when entering your information during a purchase. Please check your contact information carefully to ensure you receive notifications correctly.
Orders received before 12.00 CET on weekdays are shipped on the same day and in most cases will reach you within four days. The delivery time varies between 3-5 business days, subject to any delays during promotions and holidays.
Maya Delorez has no liability where products are sold out. If a product you have ordered is sold out, we will contact you using the specified email address or phone number to find a solution that feels best for you. Since we sell some Limited Edition products, we would like to draw your attention to the fact that the “first come first served” principle applies. Where a product is sold out, the item is cancelled from your order and the payment is refunded. Limited Edition means that the product will not be included in our normal range but is made in a limited edition.
Exchanges and returns
When you order from our website, you always have 30 days’ right to withdraw from purchases according to the consumer protection act. This means that you as a customer have the right to withdraw from your purchase by contacting us at Maya Delorez within 30 days from receiving the ordered item. This does not include products that are personally designed.
If you want to exercise your right to withdraw from your purchase, you must send the product back to us within 30 days from the day that you received it. For the return to be approved, you must complete the return form you received in the original package.
When using your right to withdraw from your purchase, as a customer you are always responsible for the return shipping cost. Choose your shipping option and take your parcel to the nearest postal office.
We have a fixed return cost stated as below:
- Europe: 10 EUR
- US: 15 USD
- UK: 10 GBP
- Germany: 10 EUR
- Sweden: 49 SEK
- Norway: 100 NOK
- Denmark: 79 DKK
- Switzerland: 11 CHF
- Liechtenstein: 11 CHF
- All other countries: 15 USD
When we have received and approved your return, we will refund you for the product(s). We will not refund the shipping costs from the original purchase.
Returned products must be returned in unchanged and unused condition. This means that labels, Velcro fasteners, and protective plastic must remain in the same condition as when the product(s) were delivered. All returns must be sent back in their original packaging and delivered in the same way as you received them for the return to be approved.
If the return is damaged as mentioned above, or demonstrates for example torn labels, dirt, or hair, Maya Delorez has the right to charge you for the damage to the product. This charge can amount to 100% of the value of the product if it is not considered to be in saleable condition. You will then receive a refund minus the reduction for the damaged product.
The refund is made as soon as we have received and checked the product condition. The refund applies to the returned product. The refund is always made to the same payment method that you used for the payment of your order. The cost for the original shipping will not be refunded.
We don’t handle direct exchanges at our warehouse. If you want to exchange a product, you return the product as described above, then place a new order on our website. We will refund you for the product(s) soon as we have received and approved your return. We will not refund the cost of shipping the original item, but you always get free shipping on your new product(s) if you request an exchange.
Use the personal code you receive in the digital order confirmation to benefit from free shipping. You are more than welcome to contact our customer service team on [email protected] if you have any questions, and they will be happy to help you resolve the problem and make sure you get free shipping for your new order.
Please be aware that leather is a natural material. Differences in the structure and appearance of leather products are not considered defects and are therefore not an acceptable reason for return or complaint.
Maya Delorez reserves the right to deny a complaint if we consider that the product is not incorrect in accordance with current consumer protection legislation. In the event of complaints, Maya Delorez follows guidelines from the National Board for Consumer Disputes (ARN). More information is available at the Swedish Consumer Agency.
If a dispute arises between you as a customer and Maya Delorez AB and we are unable to resolve the dispute, you can submit a complaint to the EU’s online dispute resolution service (ODR). More information can be found via the following link http://ec.europa.eu/odr.
We take a charge for any packages that are not collected from the collection depot and which are returned to us. We will charge the customer 35 EUR, 35 GBP, 35 CHF, 350 NOK, 265 DKK or 40 USD to cover all costs for shipping, packing and administration.
Duties and taxes for countries outside of EU
It is the customer’s responsibility to pay for tax and duty charges. An order can not be cancelled or ‘returned to sender’ unless these charges have been cleared.
Delay or refusal when paying for these charges will result in your shipment being destroyed and you will not be entitled to a refund. By placing an order with Maya Delorez you agree to these terms and conditions.
Purchases through retailers
If you have bought your Maya Delorez product from a retailer, you must contact the retailer/shop for any questions regarding product exchange or complaints.
If you have bought your Maya Delorez product from a private person, we will not be able to help you with any changes/complaints.
Maya Delorez takes no responsibility for any accidents that take place while using our products.
Please note that pictures of the product on the website can include additional equipment. The product text always describes the relevant product. Observe that the color of the product on the screen may differ from the actual color.
Every riding school/retailer buying products from this website approves the publication of their name on this website.
Campaign offers and discount codes cannot be redeemed after an order has been placed. Campaigns only apply to new orders placed during the period of the campaign.
In terms of war, nature disasters, conflicts on the labor market, decisions from In no event shall Maya Delorez be responsible or liable for any failure or delay in the performance of its obligations arising out of or caused, directly or indirectly, by forces beyond its control, including, without limitation, war, strikes, accidents, natural disasters, labor market conflict, government decisions, failure to deliver by suppliers, or any comparable situations outside of its control that could not have been predicted and which affect contracts and agreements already signed.
Maya Delorez AB
754 50 Uppsala
Customers personal information
We save the following personal information about our customers:
Customers: First Name, Last Name, Company / Organization, Email, Person / Organisation, VAT Number, Address, Postal Code, City, Country, Phone.
Orders: IP Address, Email, Person / ID, VAT Number, Address, Company, First Name, Last Name, Address, Postcode, City, Phone Number.
As a customer you can request extract, modification or deletion of this information at any time. In that case, please contact our customer service team: [email protected]
These terms and conditions has been updated: 2021-11-10