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Returns & Exchanges

In this section you will find information about our return and exchange policy and how to proceed when returning a product.

Please note: If you have bought a Pre-Loved item, please read the section “Returns & Exchanges of Pre-Loved Items” below. 

    • When you order from our website, you always have the right to return your purchase within 30 days from the day you received it. 

    • The product(s) must be unused and in the same new condition as when it was received. 

    • The product(s) must also be in its original packaging, with intact labels. 

  • Just follow these steps: https://returns.turnr.se/mayadelorez

    1. Enter your email and order number, and then select the item you want to return

    2. Select the “return” tab at the top

    3. Select the reason(s) for your return

    4. Review your return and click “save” 

    5. Choose your preferred return shipping option

    6. Complete the return

    7. You will get the return shipping instructions in a separate email

  • We have a fixed return cost stated as below:

    • Europe: 10 EUR

    • US: 15 USD

    • UK: 10 GBP

    • Sweden: 49 SEK

    • Norway: 100 NOK

    • Denmark: 79 DKK

    • Germany: 5 EUR

    • Switzerland: 11 CHF

    • Liechtenstein: 11 CHF

    • All other countries: 15 USD

  • We will refund you as soon as we have received and processed your return.

  • Just follow these steps: https://returns.turnr.se/mayadelorez

    1. Enter your email and order number, and then select the item you want to exchange

    2. Select the new product that you want to change to 

    3. Review your exchange and click “save”

    4. Choose your preferred return shipping option

    5. Complete the exchange

    6. You will get the return shipping instructions in a separate email

  • Just follow these steps: https://returns.turnr.se/mayadelorez

    1. Enter your email and order number, and then select the item you want to return 

    2. Select the “complaint” tab at the top

    3. Add a comment describing the defect 

    4. Add a photo that shows the defect

    5. Review your complaint and click “save” 

    6. Complete the complaint

    7. We will review your complaint and come back to you in a separate email 

    • When you order a Pre-Loved item from our website, you always have the right to return your purchase within 14 days from the day you received it.  

    • For your return to be approved, the items must be in the same condition as when you received them. This means that the item must be in its original packaging, and that the labels have to be intact and attached. 

  • Any further questions?

    One of our friendly customer service agents will gladly help you at info@mayadelorez.com